Being an asshole that is.

Yesterday I recorded my co-worker being unnecessarily berated by a customer. This person was buying a set of headphones and discovered that the price was wrong at the register. My co-worker immediately checked, found that the tag was expired, and explained how she was still going to give the customer the discounted price. He then proceeded to verbally attack her as if she was trying to trick him. She repeatedly explained how crazy he was being but he insisted on complaining, even telling my manager that we had a “dummy” working for us.

Obviously, this guy had an extreme case of paranoia and/or an inferiority complex. It made me wonder what he would think if I played the recording back for him. How often is someone recorded while being a dick? I don’t think I’ve ever listened to myself being an asshole; would being continued by such a thing be enough to force a change in bad behavior? It’s not like anyone is rationalizing being an asshole–it’s more of a knee-jerk thing. I’m curious to see if I’ll become a better person once I started sifting through a year of my own personal communications.